Repair information block as HTML

What goes into the block

For smartphones and slate tablets with an energy label, the block shows the repairability class A to E from EPREL. You can add the index from 1 to 5; whether the class alone is enough is an open question. Spare parts information is voluntary for these devices. For other goods, enter what the manufacturer makes available to you: availability, estimated cost and ordering of spare parts, repair and maintenance manuals, repair restrictions. Empty fields are left out.

For dishwashers, vacuum cleaners, laptops and other goods with a French repairability index, the tool suggests spare parts years and documentation by barcode (data.gouv.fr, Licence Ouverte 2.0). That data comes from whoever placed the product on the French market, not always the manufacturer. Using it as the manufacturer’s repair information is an open legal question.

The grey scale is a design of its own and does not copy the energy label or its arrow.

How to add the snippet

The code consists of a style block with the prefix rri-snippet and a section with the information; it loads no script, font or tracker. The information must be available in a clear and comprehensible way before the consumer is bound by the contract. The law does not say where exactly on the page.

• Shopware: check the documentation for your Shopware version on whether and where custom HTML can appear on the product page.
• WooCommerce: this depends on your theme and plugins; their documentation names the place.
• PrestaShop: the same applies to theme and modules.
• Wix: after pasting, check that the style block came through. Without it, the information is complete but unstyled.
• Your own system: paste the code into the product page template or into the description of a single product.

What the snippet does not do

The code is a snapshot. If the supplier changes its EPREL entry, your block stays as it is, so check it from time to time. It keeps no record of what was shown when, and it appears only in the language you chose. Each product needs its own block.

On Shopify, the RepairInfoEU app takes care of this: it places the block on every product page in the customer’s language, refreshes EPREL every week and keeps a record (Pro plan) of what your store showed, when, and from which source.