Guide to repairability information
What belongs on the product page before purchase since 27 September 2026, and where the information comes from.
Since 27 September 2026, sellers to EU consumers must give repairability information before purchase: for smartphones and tablets the repairability class from the EU energy label, for all other goods information on spare parts, manuals and repair restrictions, where the manufacturer provides it (Article 6(1) of Directive 2011/83/EU as amended by Directive (EU) 2024/825).
Basics
What applies since 27 September 2026
The repairability information required by Directive (EU) 2024/825, with examples.
ReadCommon mix-upRight to repair or EmpCo?
Two EU rules, two dates: what sellers had to do on 31 July and what on 27 September.
ReadBasicsWho must show the information
Online stores, marketplace sellers, physical stores and sellers outside the EU.
ReadOutside the EUSelling into the EU from outside
Energy label, EPREL entry and repair information for non-EU sellers.
ReadThe information
Repairability class A to E
What class C means, how the index works and where the class can appear in your store.
ReadAll other goodsSpare parts, manuals, restrictions
What sellers must show when there is no EU score.
ReadDataFind the EPREL registration number
Where the number is printed and what it tells you about a device.
ReadDatasetHow long spare parts must be available
Periods per product group from the EU ecodesign regulations, with article.
ReadComparisons and product groups
Repairability rankings
Which appliances score highest in the French index, and soon smartphones by EU class.
ViewProduct groupsRepairability information by product group
From smartphones to furniture: what each group needs on the product page.
ViewFranceThe French repairability index
When the French index applies to sales into France, and why it is not an EU score.
ReadFranceHow the index is calculated
Five criteria worth 20 points each, rounding, logo colours and where appliances lose points.
ReadReference
Terms explained
From EPREL to Union score and the manufacturer condition.
ReadFAQShort answers
From EPREL numbers to manufacturer requests.
ReadOpen dataData and API
Spare parts periods and sources as JSON, free to reuse.
ReadAbout repairinfo.appSources
All sources used by repairinfo.app: Directive (EU) 2024/825, German and French law, energy labelling and ecodesign regulations, EPREL and data.gouv.fr.
ReadSources
Laws and regulations in their current version, linked to the source.
- Directive (EU) 2024/825 (empowering consumers for the green transition)EUR-Lex · EU directive · 6 Mar 2024
- Article 246a § 1 EGBGB (German pre-contractual information duties, distance contracts)Bundesministerium der Justiz · Law · 27 Sept 2026
- Delegated Regulation (EU) 2023/1669 (energy labelling of smartphones and slate tablets)EUR-Lex · EU regulation · 16 Jun 2023
Repair information on every product page
The Shopify app RepairInfoEU pre-fills class, index and spare parts information, shows it below the buy button in the customer’s language and refreshes EPREL every week. Free 14-day trial.