The French repairability index for sellers outside France

When does the index apply to your store?

Article L. 541-9-2 of the French Environmental Code requires sellers to inform consumers of the score free of charge at the time of purchase and to make the parameters behind it available. It expressly covers sellers who use a website, a platform or any other online channel “dans le cadre de leur activité commerciale en France”, that is, as part of their business activity in France.

Whether a store without an establishment in France that ships to French consumers, for example through Shopify Markets, falls under this is an open question. It is the same question for sellers in other EU countries and outside the EU. Until it is settled, you decide whether to show the index in the French version of your store. If you do, follow the French rules in the table below.

What the index is

Not an EU repairability score

Since 27 September 2026, Article 6(1)(u) of Directive 2011/83/EU, as amended by Directive (EU) 2024/825, requires sellers to give “where applicable, the reparability score”. Article 2(14d) defines that as a score “based on harmonised requirements established at Union level”; in Germany the rule sits in Article 246a § 1(1) No. 20 EGBGB. The French index rests on national law, so it is not such a score. Never present it as an EU repairability score.

As of October 2026, an EU score exists only for smartphones and slate tablets: the repairability class A to E on the energy label under Delegated Regulation (EU) 2023/1669. Tumble dryers placed on the market from 1 January 2027 will carry one too. French sources are easy to misread, because the French versions of EU texts also call the Union score “indice de réparabilité”.

What the French data is good for

Where there is no EU score, Article 6(1)(v) requires information on the availability, estimated cost and ordering procedure of spare parts, on repair and maintenance manuals and on repair restrictions, provided the producer makes it available to you (the EU requirement). For some models, the French dataset lists how many years spare parts are available and links to the documentation. The free barcode check shows by EAN whether your model is included.

Whether these partial data count as producer information under point (v) is unresolved. They match its content, but they do not always come from the manufacturer. The Shopify app RepairInfoEU matches your product barcodes against the dataset, the whole catalogue on the Pro plan, and suggests the partial data. They appear only after you confirm them, with the source named; that caution is the app's decision, not settled law. The app does not show the French overall score.

Selling to France: what to do

1. Check whether your products fall into the French categories (table above).
2. In the French version of your store, show the score next to the price and the parameters one click away on the same page.
3. For all EU customers, the EU rules still apply: the repairability class for smartphones and tablets, spare parts information for other goods. The French index does not replace them.