FAQ on repairability information for online stores

The repairability information on product pages has been required since 27 September 2026 under Directive (EU) 2024/825 (EmpCo); 27 March 2026 was only the deadline for member states to transpose it. 31 July 2026 belongs to the right to repair, Directive (EU) 2024/1799, which affects sellers mainly through the legal guarantee. If the consumer chooses repair, the seller’s liability period is extended once by 12 months.

Right to repair or EmpCo?

No. It is part of the pre-contractual information owed to consumers under Directive 2011/83/EU on consumer rights; sales to businesses are not covered.

Who must show the information

Yes. The obligation lies with the seller who concludes the contract with the consumer, also on a marketplace. Platforms must design their interface so that sellers can meet their pre-contractual information duties (Article 31 of Regulation (EU) 2022/2065, the Digital Services Act).

Who must show the information

If you direct your store at consumers in an EU country, the contract is generally governed by the law of that country, and a choice of law cannot remove its mandatory consumer protection (Article 6 of the Rome I Regulation). In our reading, sellers from outside the EU therefore have to show the information as well.

Selling into the EU from outside

Points (u) and (v) refer to “goods” and make no exception for used or refurbished items. The question has not been decided.

Refurbished, used and B-grade goods

German law, for example, requires it before the consumer places the order, in a clear and comprehensible way adapted to the means of distance communication (Art. 246a § 4 EGBGB), without saying where on the page it goes or whether a click is acceptable; whether a collapsed display is enough is an open question. The information is not among the items to be repeated right before the order button (Article 8(2) of Directive 2011/83/EU). RepairInfoEU shows the block open below the buy button, as a badge that opens on click, or as a text link.

The requirement explained

Class C stands for a repairability index of at least 2.55 and below 3.35 on a scale up to 5; class A starts at 4.00, class E at 1.00 (Delegated Regulation (EU) 2023/1669, Annex II). The index weights six parameters rated from 1 to 5 points each, including disassembly depth, spare parts, software updates and repair information.

Repairability class A to E

That is not settled. The directive asks for the “reparability score”; the label shows the class, while the product information sheet adds the index, such as “2.82/5”. RepairInfoEU takes both from EPREL.

Repairability class A to E

The arrow shows the energy efficiency class; the repairability class only appears on the label that opens when the arrow is clicked (Annex VIII of Delegated Regulation (EU) 2023/1669). Whether the label behind the arrow satisfies the duty to give the repairability score is an open question.

Repairability class A to E

Yes. Household tumble dryers placed on the market from 1 January 2027 carry a class A to E on the energy label (Delegated Regulation (EU) 2025/1353), while dryers placed on the market earlier may still be sold with the old label (recital 23). Whether the spare parts information then applies to those older models is open.

Repairability class A to E

In the user manual or other product documentation, which must point to the database entry by web link, QR code or registration number (Annex V of Delegated Regulation (EU) 2023/1669). With the number, for example 2402623, the free EPREL lookup shows class, index and the manufacturer’s links.

Find the EPREL registration number

EPREL is the European Commission’s product database for energy labelling. The supplier registers each model before placing it on the market (Article 4 of Regulation (EU) 2017/1369) and, according to EPREL, is solely responsible for the accuracy of the data. Retailers read the public data, for smartphones including class, index and links to spare parts and repair instructions.

The EPREL database

Information on the availability, estimated cost and ordering procedure of spare parts, on the availability of repair and maintenance instructions, and on repair restrictions (Article 6(1)(v) of Directive 2011/83/EU). According to recital 36 of Directive (EU) 2024/825, sellers should not be required to actively search for it, for example on manufacturers’ websites. For smartphones and tablets with a class, this information is optional.

Spare parts, manuals, restrictions

Under the wording of the law, nothing, as long as the producer makes no information available to you. Keep the request and any reply, because in Germany, for example, the seller must prove it met its information duties (§ 312m(2) BGB); whether that extends to the manufacturer’s silence is open. The free manufacturer request template asks for every point.

When the manufacturer provides nothing

This is not settled. One reading says you then hold the information yourself, relying on recital 36 (“if different from the trader”) and the broad definition of producer in Directive (EU) 2019/771; the other says the provision describes a transfer between two persons. RepairInfoEU offers no “manufacturer provided nothing” status for own brands; that is a decision of the app, not a statement of the law.

When the manufacturer provides nothing

The ecodesign regulations set this per product group, for example at least seven years after the end of placement on the market for smartphones and tablets (Regulation (EU) 2023/1670) and ten years after the last unit for washing machines (Regulation (EU) 2019/2023). The obligation applies to manufacturers, importers and authorised representatives, not to retailers; it is a product requirement, not a promise to consumers.

How long spare parts must be available

Whether a link to the manufacturer’s price list counts as information on the estimated cost is open; RepairInfoEU treats such a link as sufficient, again a decision of the app. This is separate from the indicative prices for typical repairs that manufacturers must publish under the right to repair (Article 5 of Directive (EU) 2024/1799).

Spare parts, manuals, restrictions

No. The indice de réparabilité is based on the French Environmental Code and is not established at Union level, so it is not a repairability score within the meaning of Article 2(14d) of Directive 2011/83/EU. Whether it may be shown outside France as additional information is open.

The French repairability index

Sellers using a website or platform in their commercial activity in France must give consumers the index free of charge at the time of purchase, visibly near the price (Articles L. 541-9-2 and R. 541-213 of the French Environmental Code). Whether this covers stores without an establishment in France that deliver there via Shopify Markets is open. According to the French ministry (July 2025), it applies to laptops, electric lawn mowers, dishwashers, vacuum cleaners and pressure washers; televisions and washing machines carry the indice de durabilité instead.

The French repairability index

The obligation check, the EPREL lookup, the barcode check and the manufacturer request, without signing up. The check tells you whether a product needs the class or the spare parts information; the lookup and the barcode check find the data for one product, and the request template writes the letter to the manufacturer.

All tools

The tools check one product; the app puts the information on every product page of your store and keeps it current. It loads class and index from EPREL by registration number and refreshes them weekly, suggests spare parts information by barcode from the French repairability data, and shows the block in all 24 official EU languages. Pro adds a scan of the whole catalogue, the manufacturer directory, requests per brand and a printable record.

The Shopify app

The duty lies with you as the seller; the app helps you meet it. It suggests information from EPREL, the French dataset and the manufacturer directory, you confirm it, and a product only shows the block once its information is complete, with its source.

The Shopify app

No, the app is built for Shopify only. For other platforms, the free tools provide the information, which you then enter on the product page yourself.

All tools

Essential costs $6.99 a month or $59.99 a year, Pro $14.99 a month or $129 a year, plus taxes according to your Shopify account. There is no free plan; both plans come with a 14-day free trial.

Pricing

Essential covers the display on every product page without a product limit, which is enough if you maintain products one by one. Pro pays off for large catalogues and many brands: a scan of all products at once, a directory with repair portals, spare parts shops and manuals for 49 brands, requests per brand that the app marks as due after 14 days, a record to print or save as PDF showing what appeared in the store when and from which source, and badge colours that match your store.

Pricing

You try the app free for 14 days; after that, Shopify bills the chosen plan monthly or yearly in US dollars on your Shopify invoice. You can cancel at any time by uninstalling the app, which ends billing.

Pricing