Smartphones and tablets: repairability information for EU online stores

At a glance

What goes on the product page

The class is derived from the repairability index, a value between 1.00 and 5.00 that the supplier works out from six parameters such as disassembly depth, spare parts and software updates. Class A starts at 4.00, class C at 2.55 and class E at 1.00. The rules cover smartphones with a touchscreen from 4 to under 7 inches and slate tablets from 7 to under 17.4 inches running an operating system for mobile platforms. Devices with a rollable main display and phones built for high-security communication have no class.

A block below the buy button can look like this. The values come from the EPREL entry of a real model:

Label, arrow and class

The energy label has applied to these devices since June 2025. Online, the label must appear near the price. You may nest it behind an arrow in the colour of the energy efficiency class, showing that letter at least as large as the price, which opens the label on click, mouse-over or tap. The product information sheet also belongs near the price, nested or as a link to the database labelled “product information sheet”.

The arrow shows the energy efficiency class only. The repairability class sits on the label behind it, and whether that meets the repairability score requirement has not been settled. Showing the class in a block of its own sidesteps the question.

Where class and index come from

Sellers never calculate the class. The supplier, meaning the manufacturer or importer, enters it with index and sub-scores in EPREL, the European Commission’s product database, before placing the model on the market, and must give dealers the label and information sheet electronically. The user manual or other product documents refer to the EPREL entry by registration number, link or QR code. With that number, the free EPREL lookup shows class, index, sub-scores and the manufacturer’s repair and spare parts links.

On Shopify, the RepairInfoEU app fetches class and index by registration number for the whole catalogue and re-reads EPREL every week; the source line in the block names the registration number and date. Sellers based outside the EU find the label and EPREL duties under Selling into the EU from outside.

Spare parts and updates under Regulation (EU) 2023/1670

Since 20 June 2025, manufacturers, importers and authorised representatives must keep parts such as the battery, display assembly, back cover and SIM tray available for at least seven years after a model is no longer placed on the market. They must also publish indicative pre-tax prices of spare parts on a freely accessible website and provide operating system updates for at least five years. These are product requirements, not rights of your customers. Phones and tablets are also listed in Annex II of the Right to Repair Directive (EU) 2024/1799, so the manufacturer must repair them on request. The spare parts periods page lists every group, and repairability class A to E explains the class in detail.